Privacy Policy

Effective Date: January 2024

At The Hale Team (“we,” “our,” or “us”), we are committed to protecting the privacy of our clients and users. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our services, including via our website, phone, SMS, or email. This policy complies with applicable data protection regulations and considers privacy guidelines from third-party communication services such as Twilio.

1. Information We Collect

We collect information to provide and improve our real estate services. The types of information we collect include:

  • Personal Information: This includes details like your name, phone number, email address, mailing address, and other contact information when you inquire about a property, schedule a viewing, or engage with our services.
  • Property and Transaction Data: Information related to your inquiries or transactions concerning real estate, including property details and your transaction history.
  • Automatically Collected Information: Data such as your IP address, browser type, pages visited, and the date/time of visits collected via cookies and similar technologies.
  • Communication Data: If you communicate with us via phone, SMS, or email, we may collect information related to these interactions. Communication services such as SMS and phone calls may be provided by third-party services like Twilio, which will also collect necessary information to facilitate these communications.

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage our real estate services, including responding to inquiries, scheduling property viewings, and conducting real estate transactions.
  • Communicate with you via phone, email, and SMS to provide updates, property details, and other service-related information.
  • Improve our website’s performance and enhance the user experience.
  • Comply with legal obligations and regulatory requirements.
  • Protect against fraud, unauthorized activity, or illegal use of our services.

3. No Sharing of Mobile Information for Marketing or Promotional Purposes

We do not share your mobile phone number or other personal information with third parties or affiliates for marketing or promotional purposes. Your mobile information is used solely for communication related to the services we provide (e.g., scheduling property viewings or updates about your real estate transactions). Any communications through SMS or phone are intended to facilitate your interaction with our services, not for unsolicited marketing.

4. How We Share Your Information

We respect your privacy and will not sell or rent your personal information. We may share your information only in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers, such as Twilio for SMS and phone communication, or web hosting and payment processing providers, solely to facilitate the services we offer.
  • Legal Requirements: We may disclose your information if required by law, such as in response to legal proceedings, subpoenas, or regulatory obligations.
  • Business Transfers: If we engage in a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

5. Your Communication Preferences

You may opt out of receiving non-service-related communications at any time. To stop receiving SMS messages, reply “STOP” to any message. Twilio processes opt-out requests in accordance with their privacy and security practices.

6. Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your data, no method of transmission over the internet or storage is 100% secure. Communication services like Twilio must also maintain appropriate security standards.

7. Third-Party Links

Our website may contain links to other websites not operated by us. We are not responsible for the privacy practices or content of those external sites. Please review their privacy policies before engaging with them.

8. Your Rights Regarding Your Data

You have the right to:

  • Access, correct, or update your personal information.
  • Request the deletion of your data, subject to legal or contractual retention requirements.
  • Restrict or object to how we process your information.

To exercise these rights, please contact us at info@thehale.team.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will notify you by updating the “Effective Date” at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us at:

info@thehale.team